We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us  here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions  here.

All products carry a 90-Day warranty. Within the first 30 days, the product should be returned to The Vape Place via mail or in person at one of our stores.

If the product you purchased is more than 30days old, you are required to contact the manufacturer via the email address provided in the product information supplied in the box with your product at the time of purchase.

The Manufacturer will arrange a replacement product should you product be proved to be faulty.

We are unable to refund or replace products in store that are more than 30 days old.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like e-liquids and flavour concentrates (if the cap seal has been broken or the product is used), coils, cotton, and custom products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.